Customer Service

Return Policy

Web orders

At See Jane Run we will give you a complete refund, store credit or exchange on anything you purchased from us that has not been washed or worn. No questions asked. ( shipping costs not included )

We fully guarantee that our merchandise is free of manufacturing defects. But if your purchase is determined to be defective – hey it happens – we will give you a complete refund. Honest. Defective items must be returned within 60 days of purchase.

Full Price Items: To receive a full refund you will need to send the merchandise back within 60 days of the mail order ship date. Refunds will be made in the form of the original payment. Return items received after 60 days qualify for an exchange or See Jane Run Gift Card. No returns after 90 days.

Sale Items: To receive a full refund you will need to send the merchandise back within 30 days of the mail order ship date. Refunds will be made in the form of the original payment. Return items received after 30 days qualify for an exchange or See Jane Run Gift Card. No returns after 60 days.

Electronics: All electronics must be in NEW condition with all packaging, paperwork and parts included and intact. Items must be returned in a separate box with the appropriate protection to avoid any damage. We recommend purchasing insurance for your return as See Jane Run is not responsible for any lost or damaged items.

Shoes: Shoes must NOT be worn outside and be free of any dirt and/or debris. All shoes must be returned in there original packaging. Please ship shoes back in a separate box. Original shoe boxes need to be unmarked and in good condition.

Wetsuits: NO RETURNS OR EXCHANGES FOR ANY REASON ON WETSUITS.

Exchanges
Continental U.S: Shipping for first exchange of an item is free. All exchange thereafter, the customer is responsible for full shipping and handling charges.

International/Non-Continental US: Customers will be charged for all shipping costs for exchanges including customs and other duties that may apply.

Swimwear and swim accessories may be returned or exchanged as long as they are unopened, tags attached and/or hygiene liners in place.

For your convenience, online purchases may also be returned to any See Jane Run retail store. We currently have locations in northern California and Boise Idaho.

To make an online return, please use the return form that came with your shipment and include a copy of the packing slip or invoice when sending an online return back to us.

You should see a credit within a 10-days of your return.

Please send returns to the following address
Please note our address has recently changed

See Jane Run
2145 Keith Street
San Francisco, CA 94124

Print a copy of our return form.118 kb PDF

In-store purchases

At See Jane Run we will give you a complete refund, store credit or exchange on anything you purchased from us that has not been washed or worn and returned within the original packaging. There will be a 20% restocking fee for items returned in packaging that has been tampered (i.e. shipping labels on shoe boxes).

We fully guarantee that our merchandise is free of manufacturing defects. But if your purchase is determined to be defective – hey it happens – we will give you a complete refund. Honest. Defective items must be returned within 30 days of purchase.

Full price items: To receive a full refund you will need to return the product within 30 days of purchase. Refunds will be made in the form of the original payment. Return items after 30 days qualify for an exchange or See Jane Run Gift Card. No returns after 60 days.

Sale Items: To receive a full refund you will need to return the merchandise within 10 days of purchase. Refunds will be made in the form of the original payment. Return items received after 10 days qualify for an exchange or See Jane Run Gift Card. No returns after 30 days. NOTE: Items marked "Final Sale" may NOT be returned or exchanged.

We take shoe fittings very seriously. However, if you feel you were not fitted properly, by all means please bring your shoes back so you can be properly fitted with shoes that work for your feet, your sport and your passion.

ALL returns MUST be accompanied with a receipt for a refund. If no receipt and the sale of the items is in our system under your name, then a store credit may be given at the discretion of management for the lowest selling price of the item(s) being returned. NO REFUNDS WITHOUT ORIGINAL RECEIPT.

Swimwear and swim accessories may be returned or exchanged as long as they are unopened, tags attached and/or hygiene liners in place.

NO RETURNS OR EXCHANGES FOR ANY REASON ON WETSUITS.

Training teams

If you have already signed up for a Train With Jane training program and find you cannot participate, you may postpone training until the next session. But you need to notify See Jane Run training@seejanerun.com within two weeks of the start date otherwise you risk losing your fee.

Train With Jane fees are non-transferable for in-store credits or between fellow participants.

Please keep in mind that See Jane Run is not responsible for injury, which is an inherent risk of participating in any sport. Participants in any our training program, will not receive a refund of any kind for reasons of injury or inability to complete a program.

Questions, comments, wisecracks?

Talk to a real person at 888-606-4394

Or drop us an email at info@seejanerun.com